Refund Policy

Introduction

At CS Gaming Hub, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds are issued for CS2 skins and other digital items purchased through our platform.

Due to the digital nature of our products, refunds are handled differently than physical goods. Please read this policy carefully before making a purchase.

Refund Eligibility

Eligible for Refund

You may be eligible for a refund under the following circumstances:

• Non-delivery of digital items: If you have completed a purchase and the CS2 skin or digital item was not delivered to your Steam inventory within 24 hours, despite your Steam account being properly configured to receive trades.
• Incorrect item delivered: If you received a different item than what was explicitly described and purchased (e.g., different skin, different wear condition, or different pattern index).
• Technical error: If a technical error on our part prevented the proper completion of the transaction or delivery of the item.
• Unauthorized transaction: If you can provide evidence that the purchase was made without your authorization.

Not Eligible for Refund

Refunds will not be issued in the following situations:

• Change of mind: If you simply change your mind about a purchase after the transaction has been completed and the item has been successfully delivered.
• Buyer's remorse: If you are unsatisfied with a purchase due to personal preference or reasons unrelated to the accuracy of the item description.
• Trade restrictions: If the item cannot be delivered due to restrictions on your Steam account (e.g., trade lock, Steam Guard not enabled, private inventory settings).
• Market fluctuations: If the market value of the purchased item has decreased after your purchase.
• Visual differences: Minor visual differences that are within the normal range for the stated float value or pattern index.
• User error: If issues arise due to incorrect information provided by the customer (e.g., incorrect Steam ID or Trade URL).

Refund Timeframe

To be eligible for a refund, you must submit your refund request within the following timeframes:

• Non-delivery claims: Within 48 hours of purchase.
• Incorrect item claims: Within 24 hours of receiving the item in your Steam inventory.
• Technical error claims: Within 72 hours of the transaction.
• Unauthorized transaction claims: Within 7 days of the transaction.

Refund requests submitted outside these timeframes may be declined at our discretion.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@csgaminghub.com with the subject line "Refund Request".
2. Provide the following information:
   • Your order number
   • Date of purchase
   • Item(s) for which you are requesting a refund
   • Detailed reason for the refund request
   • Your Steam ID or Trade URL
   • Any relevant screenshots or evidence supporting your claim
3. Our support team will review your request and may ask for additional information or evidence.
4. You will receive a decision regarding your refund request within 3-5 business days.

Verification Process

All refund requests undergo a verification process to confirm the validity of the claim. This may include:

• Reviewing transaction logs
• Checking delivery status
• Examining item descriptions and specifications
• Verifying Steam inventory history

In some cases, we may require additional information or documentation to process your refund request.

Refund Methods and Timeframes

Refund Methods

Approved refunds will be processed using the original payment method whenever possible:

• Credit/Debit Card payments: Refunded to the original card
• PayPal payments: Refunded to the PayPal account used for purchase
• Cryptocurrency payments: Refunded in the same cryptocurrency to the wallet address provided by the customer
• Bank transfers: Refunded to the originating bank account

In certain cases where the original payment method cannot be refunded, we may offer alternative options such as store credit or an alternative payment method.

Processing Timeframes

Once a refund is approved, the processing time depends on the payment method:

• Credit/Debit Card payments: 5-10 business days
• PayPal payments: 3-5 business days
• Cryptocurrency payments: 1-3 business days
• Bank transfers: 7-14 business days

Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your financial institution or payment provider.

Special Circumstances

High-Value Items

For purchases of high-value items (generally above $1,000), we may implement additional verification steps and security measures before processing a refund. This may include video verification calls or additional documentation requirements.

Bulk Purchases

For bulk purchases (multiple items in a single order), refund eligibility is determined on an item-by-item basis. If only certain items in an order qualify for a refund, we will process partial refunds accordingly.

Promotional Items and Discounts

Items purchased as part of a promotion or with special discounts may be subject to modified refund terms, which will be clearly communicated at the time of purchase.

Item Return Process

Since CS2 skins and digital items are transferred to your Steam inventory, in cases where a refund is approved, you may be required to return the item to our inventory before the refund is processed. Our support team will provide specific instructions for returning the item via a secure Steam trade.

Failure to return the item as instructed may result in the refund request being denied.

Dispute Resolution

If you disagree with our decision regarding your refund request, you may appeal the decision by responding to the refund decision email within 7 days, providing additional information or clarification.

For unresolved disputes, please refer to the Dispute Resolution section in our Terms & Conditions.

Fraud Prevention

CS Gaming Hub takes fraud prevention seriously. Submitting false or misleading refund claims may result in:

• Denial of current and future refund requests
• Account suspension or termination
• Legal action in cases of deliberate fraud

We utilize advanced monitoring systems to detect patterns of abuse or fraudulent refund claims.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team:

Our support team is committed to addressing your concerns and providing assistance with the refund process.